PRIVACY POLICY
Aesthetic Ace Clinic is committed to protecting your privacy. We understand the importance of keeping your personal information secure and confidential and handle your information in accordance with the UK General Data Protection Regulation (UK GDPR), Data Protection Act 2018 and our professional and clinical confidentiality obligations.
This Privacy Policy explains what information we collect, why we collect it and how we use and protect it.
WHO WE ARE
This Privacy Policy is provided by Aesthetic Ace Clinic, 1510 Stratford Road, Birmingham, B28 9ET.
Aesthetic Ace Clinic is a doctor-led aesthetic clinic providing a range of face and body treatments. We may need to collect health and medical information to assess your suitability for treatment and provide safe and appropriate care.
INFORMATION WE COLLECT
We may collect personal information including:
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Name, date of birth and contact details
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Address and appointment information
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Payment and transaction information
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Medical history, medications, allergies and relevant health information
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Consultation, consent and treatment records
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Treatment photographs where appropriate
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Communications between you and the clinic
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CCTV footage for security purposes
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Website information such as IP address, browser type and cookies
We generally collect information directly from you through our website, online booking system, telephone, email, forms and during consultations and treatments.
HOW WE USE YOUR INFORMATION
We use your information to:
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Manage your appointments and bookings
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Provide consultations and treatments safely
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Assess your suitability for treatments
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Maintain accurate clinical and treatment records
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Provide pre-treatment and aftercare advice
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Contact you regarding appointments and treatments
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Process payments
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Deal with enquiries and complaints
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Maintain the security of our clinic, website and systems
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Meet our legal, regulatory, professional and insurance requirements
Health and medical information is considered special category personal data and is handled with additional safeguards.
PABAU AND ONLINE BOOKINGS
We use Pabau as our online booking and clinic management system. Information you provide through our online booking system may be processed and stored by Pabau on our behalf.
Aesthetic Ace Clinic is responsible for your personal information, while Pabau processes information on our behalf as our service provider.
SHARING YOUR INFORMATION
We do not sell your personal information or share it with third parties for their own direct marketing.
Where necessary, we may share relevant information with trusted service providers, including our booking system, payment providers, IT providers, insurers, professional advisers or healthcare professionals.
We may also disclose information where required by law, regulation or a legitimate legal or professional requirement.
We do not sell your personal information or share it with third parties for their own direct marketing.
Where necessary, we may share relevant information with trusted service providers, including our booking system, payment providers, IT providers, insurers, professional advisers or healthcare professionals.
We may also disclose information where required by law, regulation or a legitimate legal or professional requirement.
MARKETING
We may contact you about our treatments, products, services, offers and clinic updates where we have a lawful basis to do so.
You can opt out of marketing communications at any time. Essential communications relating to your appointments or treatment will still be sent where necessary.
PHOTOGRAPHS
Photographs will be taken as part of your consultation or treatment to assess your condition, plan treatment and monitor results.
Your photographs will not be used for advertising, social media or other promotional purposes without your appropriate consent.
COMPLAINTS HOW WE PROTECT AND RETAIN YOUR INFORMATION
We take appropriate measures to keep your personal information secure and restrict access to authorised individuals.
We retain personal and clinical information only for as long as necessary to meet our legal, regulatory, professional and insurance requirements. When information is no longer required, it will be securely deleted or disposed of.
YOUR RIGHTS
Under UK data protection law, you may have the right to:
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Request access to the information we hold about you
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Request correction of inaccurate information
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Request restriction or objection to certain processing
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Request deletion where legally applicable
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Withdraw consent where we rely on consent
To exercise your rights or ask questions about your information, please contact us at info@aestheticace.com.
COMPLAINTS
If you have concerns about how we have handled your personal information, please contact us first so that we can try to resolve the matter.
You also have the right to complain to the Information Commissioner's Office (ICO).
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. The most current version will be available on our website.
Aesthetic Ace Clinic
1510 Stratford Road
Birmingham
B28 9ET
Email: info@aestheticace.com